We’re here to help
Use the guides below for common account, purchase, and safety questions. For anything else, email us at ecipe0719@gmail.com.
Quick answers
Most requests are resolved faster when you include your nickname, device model, and iOS version.
How do I delete my account?
In the app, go to Personal Center → Settings → Delete account, review the Account Deletion Agreement, then confirm. You can also request help at ecipe0719@gmail.com. Full details: Account Deletion.
How do subscriptions and gifts work?
Optional VIP subscriptions and virtual gifts are processed by Apple In-App Purchase. Manage or cancel auto-renewable subscriptions in your Apple ID subscription settings. We do not store your full payment card details.
Why does ecipe request camera, microphone, photos, or location?
These permissions are optional and used only when you take or choose media for your profile or posts, record video sound, or attach place information to captured media. You can deny access in iOS Settings and continue using non-media features.
How do I report harmful content?
Use in-app report or block tools where available, or email ecipe0719@gmail.com with links or screenshots. We take reports of illegal content, exploitation, hate, harassment, and spam seriously.
My post is pending review
New posts may remain in a pending state until they pass moderation checks. Pending posts are not shown publicly on Home or Discover. You can still see your own pending content on your profile.
Login or app crash issues
Update to the latest iOS and ecipe version, restart your device, and confirm network access. If the issue continues, email support with steps to reproduce and any error text.
Contact support
Send a structured request. Your mail app will open with the details filled in.
ecipe0719@gmail.com